Frequently Asked Questions About Our Pets Are Family

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Make your pets feel like family!!

Note: This website, Merchant Genius, is not affiliated with Our Pets Are Family. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Our Pets Are Family, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Our Pets Are Family, but have not received my item. What should I do?

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I have an issue with my order from Our Pets Are Family, but they are not getting back to me. What can I do?