Frequently Asked Questions About Thirteen and Fifteen

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Note: This website, Merchant Genius, is not affiliated with Thirteen and Fifteen. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Thirteen and Fifteen, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Thirteen and Fifteen, but have not received my item. What should I do?

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I have an issue with my order from Thirteen and Fifteen, but they are not getting back to me. What can I do?