Frequently Asked Questions About Shop Assure

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We created Shop Assure to provide a worry-free online shopping experience for all of our customers.

Note: This website, Merchant Genius, is not affiliated with Shop Assure. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Shop Assure, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Shop Assure, but have not received my item. What should I do?

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I have an issue with my order from Shop Assure, but they are not getting back to me. What can I do?