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Frequently Asked Questions About Shock Factory

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Your Shopping Destination for LED Halloween Masks, Wow The Crowd!

Note: This website, Merchant Genius, is not affiliated with Shock Factory. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Shock Factory, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Shock Factory, but have not received my item. What should I do?

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I have an issue with my order from Shock Factory, but they are not getting back to me. What can I do?

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