Frequently Asked Questions About Toy Palace

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Note: This website, Merchant Genius, is not affiliated with Toy Palace. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Toy Palace, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Toy Palace, but have not received my item. What should I do?

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I have an issue with my order from Toy Palace, but they are not getting back to me. What can I do?