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Frequently Asked Questions About JIM and JAN

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Note: This website, Merchant Genius, is not affiliated with JIM and JAN. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of JIM and JAN, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with JIM and JAN, but have not received my item. What should I do?

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I have an issue with my order from JIM and JAN, but they are not getting back to me. What can I do?

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