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Frequently Asked Questions About Frozen Store

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Note: This website, Merchant Genius, is not affiliated with Frozen Store. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Frozen Store, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Frozen Store, but have not received my item. What should I do?

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I have an issue with my order from Frozen Store, but they are not getting back to me. What can I do?

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