Frequently Asked Questions About Duck and Turtle

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Note: This website, Merchant Genius, is not affiliated with Duck and Turtle. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Duck and Turtle, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Duck and Turtle, but have not received my item. What should I do?

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I have an issue with my order from Duck and Turtle, but they are not getting back to me. What can I do?