Frequently Asked Questions About Alter Loja

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Note: This website, Merchant Genius, is not affiliated with Alter Loja. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Alter Loja, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Alter Loja, but have not received my item. What should I do?

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I have an issue with my order from Alter Loja, but they are not getting back to me. What can I do?